Ask the host which layer they checked. An online server can still serve a WordPress error, a broken form, or a compromised page.
What to check
- Ask what the host actually tested
- Save the exact error messages
- Separate account health from application health
What the results mean
The useful handoff includes the exact error, time of failure, logs, and whether the host found an infrastructure problem. This prevents the next technician from starting over.
Ask what the host actually confirmed
A hosting provider may confirm that its server and control panel are running while the application still fails. Request the relevant error details and the scope of the host's test. A server that responds with an error is reachable, but it may still have a PHP configuration, database, file permission, or resource problem.
Give the application a separate diagnosis
Compare the failing page with a simple static file, check the site's error logs, and note the last successful state. If WordPress or a custom application is involved, review recent updates and database access without making multiple speculative changes. The goal is to identify the boundary between hosting and website code so the right party can act.
Should I buy a larger hosting plan?
Only if measurements show the current plan is a limiting factor. Upgrading will not fix a broken plugin, incorrect DNS record, or damaged database. Ask for evidence of resource exhaustion first.
Greg Grigorian
For hosting trouble, migrations, backups, or a site that stopped working, get a clear diagnosis and a tested recovery path. Greg can review the setup and handle the work.